{"id":2426,"date":"2017-12-14T10:15:58","date_gmt":"2017-12-14T15:15:58","guid":{"rendered":"https:\/\/www.migrate2cloud.com\/blog\/?p=2426"},"modified":"2017-12-14T12:33:14","modified_gmt":"2017-12-14T17:33:14","slug":"cloud-call-center","status":"publish","type":"post","link":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/","title":{"rendered":"Cloud Call center &#8211; a real world use case"},"content":{"rendered":"<p>For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs &amp; massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity and automation levels needed for a full fledged, compliance ridden multi-location call center.<\/p>\n<p>&nbsp;<\/p>\n<p>This is example of a use case where we have performed such a migration where a multi-location, automated call center operation is successfully implemented in the cloud.<\/p>\n<p><iframe loading=\"lazy\" style=\"border: 1px solid #CCC; border-width: 1px; margin-bottom: 5px; max-width: 100%;\" src=\"\/\/www.slideshare.net\/slideshow\/embed_code\/key\/4JUi67JL6m5RPu\" width=\"595\" height=\"485\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"> <\/iframe><\/p>\n<div style=\"margin-bottom: 5px;\"><strong> <a title=\"Cloud call center - implementation overview migrate2cloud.com\" href=\"\/\/www.slideshare.net\/migrate2cloud\/cloud-call-center-implementation-overview-migrate2cloudcom\" target=\"_blank\" rel=\"noopener\">Cloud call center &#8211; implementation overview migrate2cloud.com<\/a> <\/strong> from <strong><a href=\"https:\/\/www.slideshare.net\/migrate2cloud\" target=\"_blank\" rel=\"noopener\">migrate2cloud<\/a><\/strong><\/div>\n","protected":false},"excerpt":{"rendered":"<p>For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs &amp; massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[3,17,45],"tags":[695,127,215,192,696,697,548],"class_list":["post-2426","post","type-post","status-publish","format-standard","hentry","category-cloud-computing","category-iaas","category-virtualization","tag-call-center","tag-cloud-computing","tag-cloud-infrastructure","tag-crm","tag-it-infrastructure","tag-salesforce-com","tag-voip"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs &amp; massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"DevOps Team\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Migrate to Cloud - we make the clouds rain\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Cloud Call center \u2013 a real world use case - Migrate to Cloud\" \/>\n\t\t<meta property=\"og:description\" content=\"For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs &amp; massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2017-12-14T15:15:58+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2017-12-14T17:33:14+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Cloud Call center \u2013 a real world use case - Migrate to Cloud\" \/>\n\t\t<meta name=\"twitter:description\" content=\"For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs &amp; massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BlogPosting\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/cloud-call-center\\\/#blogposting\",\"name\":\"Cloud Call center \\u2013 a real world use case - Migrate to Cloud\",\"headline\":\"Cloud Call center &#8211; a real world use case\",\"author\":{\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/author\\\/admin\\\/#author\"},\"publisher\":{\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/#organization\"},\"datePublished\":\"2017-12-14T10:15:58-05:00\",\"dateModified\":\"2017-12-14T12:33:14-05:00\",\"inLanguage\":\"en-US\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/cloud-call-center\\\/#webpage\"},\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/cloud-call-center\\\/#webpage\"},\"articleSection\":\"Cloud computing, IaaS, Virtualization, call center, Cloud computing, Cloud infrastructure, CRM, IT infrastructure, Salesforce.com, VOIP\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/cloud-call-center\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/category\\\/cloud-computing\\\/#listItem\",\"name\":\"Cloud computing\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/category\\\/cloud-computing\\\/#listItem\",\"position\":2,\"name\":\"Cloud computing\",\"item\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/category\\\/cloud-computing\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/cloud-call-center\\\/#listItem\",\"name\":\"Cloud Call center &#8211; a real world use case\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog#listItem\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/cloud-call-center\\\/#listItem\",\"position\":3,\"name\":\"Cloud Call center &#8211; a real world use case\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/category\\\/cloud-computing\\\/#listItem\",\"name\":\"Cloud computing\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/#organization\",\"name\":\"Migrate to Cloud\",\"description\":\"we make the clouds rain\",\"url\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/author\\\/admin\\\/#author\",\"url\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/author\\\/admin\\\/\",\"name\":\"DevOps Team\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/cloud-call-center\\\/#authorImage\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/20b51e018d8f61e1739f60911fcf45cc9d09284569e448583a87f7fd0ac3d9dc?s=96&d=mm&r=g\",\"width\":96,\"height\":96,\"caption\":\"DevOps Team\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/cloud-call-center\\\/#webpage\",\"url\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/cloud-call-center\\\/\",\"name\":\"Cloud Call center \\u2013 a real world use case - Migrate to Cloud\",\"description\":\"For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs & massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity\",\"inLanguage\":\"en-US\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/cloud-call-center\\\/#breadcrumblist\"},\"author\":{\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/author\\\/admin\\\/#author\"},\"creator\":{\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/author\\\/admin\\\/#author\"},\"datePublished\":\"2017-12-14T10:15:58-05:00\",\"dateModified\":\"2017-12-14T12:33:14-05:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/\",\"name\":\"Migrate to Cloud\",\"description\":\"we make the clouds rain\",\"inLanguage\":\"en-US\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.migrate2cloud.com\\\/blog\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"Cloud Call center \u2013 a real world use case - Migrate to Cloud","description":"For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs & massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity","canonical_url":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BlogPosting","@id":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/#blogposting","name":"Cloud Call center \u2013 a real world use case - Migrate to Cloud","headline":"Cloud Call center &#8211; a real world use case","author":{"@id":"https:\/\/www.migrate2cloud.com\/blog\/author\/admin\/#author"},"publisher":{"@id":"https:\/\/www.migrate2cloud.com\/blog\/#organization"},"datePublished":"2017-12-14T10:15:58-05:00","dateModified":"2017-12-14T12:33:14-05:00","inLanguage":"en-US","mainEntityOfPage":{"@id":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/#webpage"},"isPartOf":{"@id":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/#webpage"},"articleSection":"Cloud computing, IaaS, Virtualization, call center, Cloud computing, Cloud infrastructure, CRM, IT infrastructure, Salesforce.com, VOIP"},{"@type":"BreadcrumbList","@id":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/www.migrate2cloud.com\/blog#listItem","position":1,"name":"Home","item":"https:\/\/www.migrate2cloud.com\/blog","nextItem":{"@type":"ListItem","@id":"https:\/\/www.migrate2cloud.com\/blog\/category\/cloud-computing\/#listItem","name":"Cloud computing"}},{"@type":"ListItem","@id":"https:\/\/www.migrate2cloud.com\/blog\/category\/cloud-computing\/#listItem","position":2,"name":"Cloud computing","item":"https:\/\/www.migrate2cloud.com\/blog\/category\/cloud-computing\/","nextItem":{"@type":"ListItem","@id":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/#listItem","name":"Cloud Call center &#8211; a real world use case"},"previousItem":{"@type":"ListItem","@id":"https:\/\/www.migrate2cloud.com\/blog#listItem","name":"Home"}},{"@type":"ListItem","@id":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/#listItem","position":3,"name":"Cloud Call center &#8211; a real world use case","previousItem":{"@type":"ListItem","@id":"https:\/\/www.migrate2cloud.com\/blog\/category\/cloud-computing\/#listItem","name":"Cloud computing"}}]},{"@type":"Organization","@id":"https:\/\/www.migrate2cloud.com\/blog\/#organization","name":"Migrate to Cloud","description":"we make the clouds rain","url":"https:\/\/www.migrate2cloud.com\/blog\/"},{"@type":"Person","@id":"https:\/\/www.migrate2cloud.com\/blog\/author\/admin\/#author","url":"https:\/\/www.migrate2cloud.com\/blog\/author\/admin\/","name":"DevOps Team","image":{"@type":"ImageObject","@id":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/#authorImage","url":"https:\/\/secure.gravatar.com\/avatar\/20b51e018d8f61e1739f60911fcf45cc9d09284569e448583a87f7fd0ac3d9dc?s=96&d=mm&r=g","width":96,"height":96,"caption":"DevOps Team"}},{"@type":"WebPage","@id":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/#webpage","url":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/","name":"Cloud Call center \u2013 a real world use case - Migrate to Cloud","description":"For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs & massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/www.migrate2cloud.com\/blog\/#website"},"breadcrumb":{"@id":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/#breadcrumblist"},"author":{"@id":"https:\/\/www.migrate2cloud.com\/blog\/author\/admin\/#author"},"creator":{"@id":"https:\/\/www.migrate2cloud.com\/blog\/author\/admin\/#author"},"datePublished":"2017-12-14T10:15:58-05:00","dateModified":"2017-12-14T12:33:14-05:00"},{"@type":"WebSite","@id":"https:\/\/www.migrate2cloud.com\/blog\/#website","url":"https:\/\/www.migrate2cloud.com\/blog\/","name":"Migrate to Cloud","description":"we make the clouds rain","inLanguage":"en-US","publisher":{"@id":"https:\/\/www.migrate2cloud.com\/blog\/#organization"}}]},"og:locale":"en_US","og:site_name":"Migrate to Cloud - we make the clouds rain","og:type":"article","og:title":"Cloud Call center \u2013 a real world use case - Migrate to Cloud","og:description":"For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs &amp; massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity","og:url":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/","article:published_time":"2017-12-14T15:15:58+00:00","article:modified_time":"2017-12-14T17:33:14+00:00","twitter:card":"summary_large_image","twitter:title":"Cloud Call center \u2013 a real world use case - Migrate to Cloud","twitter:description":"For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs &amp; massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity"},"aioseo_meta_data":{"post_id":"2426","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"limit_modified_date":false,"created":"2022-12-27 09:33:08","updated":"2026-07-21 15:36:34","ai":null,"breadcrumb_settings":null,"seo_analyzer_scan_date":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.migrate2cloud.com\/blog\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.migrate2cloud.com\/blog\/category\/cloud-computing\/\" title=\"Cloud computing\">Cloud computing<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tCloud Call center \u2013 a real world use case\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/www.migrate2cloud.com\/blog"},{"label":"Cloud computing","link":"https:\/\/www.migrate2cloud.com\/blog\/category\/cloud-computing\/"},{"label":"Cloud Call center &#8211; a real world use case","link":"https:\/\/www.migrate2cloud.com\/blog\/cloud-call-center\/"}],"jetpack_featured_media_url":"","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.migrate2cloud.com\/blog\/wp-json\/wp\/v2\/posts\/2426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.migrate2cloud.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.migrate2cloud.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.migrate2cloud.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.migrate2cloud.com\/blog\/wp-json\/wp\/v2\/comments?post=2426"}],"version-history":[{"count":2,"href":"https:\/\/www.migrate2cloud.com\/blog\/wp-json\/wp\/v2\/posts\/2426\/revisions"}],"predecessor-version":[{"id":2428,"href":"https:\/\/www.migrate2cloud.com\/blog\/wp-json\/wp\/v2\/posts\/2426\/revisions\/2428"}],"wp:attachment":[{"href":"https:\/\/www.migrate2cloud.com\/blog\/wp-json\/wp\/v2\/media?parent=2426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.migrate2cloud.com\/blog\/wp-json\/wp\/v2\/categories?post=2426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.migrate2cloud.com\/blog\/wp-json\/wp\/v2\/tags?post=2426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}