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Cloud Call center – a real world use case

For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs & massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity and automation levels needed for a full fledged, compliance ridden multi-location call center.

 

This is example of a use case where we have performed such a migration where a multi-location, automated call center operation is successfully implemented in the cloud.

Small to Medium Sized Data Center with Applogic Cloud

We use Applogic (A Grid Operating System) for Grid Computation.The Virtual Private Data Center with Applogic, provides much flexibilities to manage resources of the commodity servers, similar to physical access to the commodity servers. Applogic functions with the help of Xen Hypervisor, Distributed kernel, Logical Connection Manager and other back bone utilities. By using Applogic group, all these resources from different physical servers(commodity server) can be shifted into a single pool of corresponding resources(CPU,RAM,B/w,etc.). Read more…